The company I did a home equity loan with sold it to WSFS Bank.
I could not get my online account set up until I called them directly, and while on the phone with them had to give them an additional phone number so they could call me with a “security code” to confirm the account.
Thought the hassle was over after that – NO. Got into my account, tried to set up bill pay (because mind you, all I have received at this point is that I have to make my monthly payment, no invoice or coupons have been received).
I get an error message that it’s an account that can’t be paid online! So I call once more, and am told I can’t make online payments with them, I have to go to my own bank and have them do it.
WHAT?!?! I told the lady, my mortgage company lets me pay online, my credit cards let me pay online, but you won’t? That makes no sense.
So now I guess someone in IT or online whatever is supposed to call me to see what they can do.
I guess they don’t want my money very bad. Or, their banking system is stuck in the 1990s.