I’ve been a member of Westerra Credit Union for about 30 years and have seen this credit union get progressively worse each year. Now, it’s finally time to close my accounts for good.
I recently had to shut down all my accounts due to a stolen checkbook (got it all shut down before any fraud took place) and in the process, westerra gave me a printed copy of my new account.
After setting up several auto payments (including my mortgage) I learned several days later that the account # on the paper they gave me was off by one digit.
As a result, I had multiple missed payments because creditors had the wrong account number – what a mess (human error though) upon calling westerra,
I was transferred to a manger that was impatient, unapologetic and basically content with telling me this was my problem to deal with once she gave me the correct acct#.
Suffice to say this negatively impacted credit and caused hours of damage control on my end.
This is just one of many reasons that I’m divorcing this institution (very long list).
The bottom line – westerra makes it very hard to do business with and lacks overwhelmingly in their customer service.
Let’s face it, for most of us we need a good relationship with our bank in order to navigate life – westerra simply no longer fosters this type of mentality with its members.
A trip to westerra is sometimes similar to a trip to the DMV. I don’t recommend them and will no longer use them on any level.
Westerra – go back to who you used to be when you were DPS. You have changed enormously and not for the better.