I was not at all satisfied by the company’s service. This company is a fraud and lies to its clients to get them onboard. I was looking for a credit card with a minimum of $40K limit. However, I was given a wrong impression when I went there for the enquiry and the results were very disappointing. These guys made me sign a lot of papers and everytime I had a question, I was taken to different people as if they did not have the basic information about their product.
They took $5K as the fee to give me the credit card. However, when I received the card, I found out that the limit was only $25K. I called the representative and the person transferred me to the other department. The person said that the limit will increase going forward in few months. Then, he transferred me to some other person for some other details.
The other person, however had something else to say about the credit limit. He was not even interested to answer my questions. He was rude and very unprofessional. These people add to your interest like anything. They do let you withdraw from your card and the interest rates are high rocketing.
Not just that, they will rack up the withdrawal fee and would make a huge amount out of it. They won’t explain about the charges when you would call them up. And, they will keep transferring you to different people on one single call.
Every time I had to deal with the customer service, I was put on hold a lot of times and never got a satisfying explanation. And, they would transfer me to different people without giving any lead on it. In between all this, these guys never increased my credit limit. I was stuck with the same credit limit after months.
The worst part is that they made my credit score drop like hell. Mine dropped by 100 points. So, now I am not eligible for loans as well. This is insane. I did not do anything wrong. I was paying my debts off and the card usage was minimal. I was not able to use it because of their charges which were too high to understand.
I am planning to drop their services. They do not offer many services and the one that they offer are not satisfactory. They are not considerate about their customer’s time and money. They feel as if they are doing some favour on us by getting us their credit cards. Hell, we are paying for the same. Aren’t we?
At least, they should be on the same page with each other when they are talking to their clients. I am not able to understand how this company even runs. They are worst company I have ever dealt with. They are unprofessional and do not think twice before making the wrong decisions on their behalf. Do not get your credit card from this company ever.