On October 2nd 2019 I won $2000 which I proceeded to request a withdrawal. They stated it would take 1-3 business days to review then 5-7 business days to finalize and then pay out. After 3 days I got the confirmation that my withdrawal was approved and I was asked how did I want to recieve it. I requested that it be paid out by Bitcoin which they approved and agreed to doing. They said it would take 5-7 business days to process.
Based on the timelines given I should have recieved my withdrawal yesterday October 16th. However I did not. On Tuesday the 15th I contacted support by email and phone and both confirmed to me that I would recieve the transfer by Bitcoin the next day so I waited.
I did not receive the transfer on Wednesday, October 16 like they had confirmed by bitcoin so I contacted support by email and phone today October 17 and asked what was going on and I was summarily told that I would not be getting my winnings by Bitcoin anymore That I would instead be sent a check which would be faster and trackable.
this information blew me away and I demanded to know why I wouldn’t be receiving my fines buy bitcoin I was told by them that management had showed down bitcoin transfers on Monday the 14th. No wait a minute I had just been confirmed on the 15th and the 16th that I would be receiving a buy bitcoin so why am I now being told it was actually shut down on the 14th and who is lying to me. Also how can a check be faster if the timeframeHas already passed that I should’ve received it by bitcoin it’s not possible to be a faster so I’m being lied to and Friday and out of my winnings and buy this casino and something needs to be done because this is illegal fraudulent and complete crap