I chose this company after reading all the good reviews on Dirty Scam. Too bad i can’t add to the good reviews.
The morning of the move, I was at the storage location waiting in the cold. The time came and nobody showed up. So I called, and Bauer told me they are having some truck problem or something, very vague. He told me that they will get there in 30 mins. Waited in the cold, nobody came. Called again, and Bauer said now they are having problems with the truck battery. He said 30 more mins. U know the rest, nobody came 30 mins later. Called and asked what is going on. Bauer got really defensive and said “what do u want me to do?!!” Really? How about communicating with us so that we aren’t waiting for almost 2 hours?!! Do I have to teach u about professionalism?!!
Needless to say, we made alternate arrangements. Really sad that they were so sweet and kind when it came to making the arrangements, but actions speak louder than words. Learn to communicate. Don’t sit there and wait for the customer to call u every time. This is your job!