I was very unimpressed with US Mortgages, specifically George Hagar. My husband and I worked with him for over 3 months for what should have been a very easy refi on our home.
He would ask for paperwork over and over and it seemed like he would just give us busy work.
He would set dates for ‘closing’ the loan….and none of the dates would ever come through.
In early June 2016, he emailed us and said not to pay our mortgage bc the loan would be happening by the end of the month.
I thought that seemed weird, not to pay my mortgage, but he even promised to pay any late fees we would incur.
The last day of the month he told us to pay it and we wound up with our 1st late mortgage payment in 13 years! If course, we never saw the refund from the late payment.
Towards the end of this process George Hagar started to get very rude on the phone and by email.
When I voiced my concerns about the process of this loan he turned me over to his supervisor, Tom Fuller.
Tom called me once and never called back and never answered any emails. Towards the end of July, George told me he ‘found us a loan’….yay…except it was a FHA loan with mortgage insurance.
When I told him I wanted a conventional loan he told me I would never be able to get a conventional loan and FHA it would have to be.
I started talking to someone at a different company (who knew what they were doing) and in 20 days my husband and I closed our refi with ease.
Keep in mind that US Mortgage is a broker and they will shop your numbers around till they find a loan, even if it not the kind of loan you want.
While doing this last summer they pulled my credit score 4 times in 6 weeks, each time my score dropped.
Keep an eye on your finances and credit scores if you go with this company…..they caused me nothing but distress!