Total Care Physicians

The Woman At The Front Desk, Is Crazy & Rude

I liked Dr. Ciaccia but would never go back to see her because Alicia, the woman at the front desk, is crazy, rude and extremely unprofessional.

She accused me of being a liar, hung up on me several times, and would not pass my messages on to Dr. Ciaccia.

I was very sick with the flu at the time, had an awful cough and needed prescription cough medicine.

My pharmacy lost the prescription and it was never filled.

When I called Dr. Ciaccia’s office to let them know what had happened Alicia said “your boyfriend wasted it”.

When I told her I don’t have a boyfriend and that the prescription was never filled, she hung up on me.

Every time I tried to call back she would scream at me “your boyfriend wasted it” and then hang up on me again.

I was finally able to get in touch with Dr. Ciaccia and get my prescription but after telling her how I had been treated by Alicia there was no apology nor anything done to address Alicia’s out of control behavior.

I would never go back to this Doctor’s office again.

Is Total Care Physicians a legit?

Total Care Physicians is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 4 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Total Care Physicians located?

Total Care Physicians is headquarted at 3259 S Wells St Chicago, IL 60616. You can contact Total Care Physicians by dialing (312) 225-5785 or visit their website Totalcarechicago.com.

How much monetary loss is incurred by Total Care Physicians’s customers?

According to Total Care Physicians’s customers, a monetary loss of US $1854 has been reported. The severity of entire incident reports is medium.

Write a replay to Devon Marshall Cancel reply

Your email address will not be published. Required fields are marked *

4 Reviews on Total Care Physicians

  1. Love the clinic the doctors and staff are great.

    Love the clinic the doctors and staff are great. I’ve been going there going there sine they opened…best clinic in the neighborhood withe the best staff

  2. Scammer

    When I called the receptionist gave me so much attitude and I was not even offered an appointment date. I hope it wasn’t because the insurance from my job was accompanied with Medicaid.

  3. Just called to ask about an appointment, SUPER RIDICULOUS

    Just called to ask about an appointment, SUPER RIDICULOUS!!! Receptionist said I need to wait 2 weeks almost to let my child see a pediatrician.

    How is it that China can meet the demand to see patients on a daily basis and doctors can’t see a patient until 2 weeks in USA. SMH!!

  4. I would never go back to this Doctor's office again.

    I liked Dr. Ciaccia but would never go back to see her because Alicia, the woman at the front desk, is crazy, rude and extremely unprofessional. She accused me of being a liar, hung up on me several times, and would not pass my messages on to Dr. Ciaccia.

    I was very sick with the flu at the time, had an awful cough and needed prescription cough medicine. My pharmacy lost the prescription and it was never filled. When I called Dr. Ciaccia’s office to let them know what had happened Alicia said “your boyfriend wasted it”.

    When I told her I don’t have a boyfriend and that the prescription was never filled, she hung up on me. Every time I tried to call back she would scream at me “your boyfriend wasted it” and then hang up on me again.

    I was finally able to get in touch with Dr. Ciaccia and get my prescription but after telling her how I had been treated by Alicia there was no apology nor anything done to address Alicia’s out of control behavior. I would never go back to this Doctor’s office again.

Reviews: 4
Reported Loss : 1854 $
Severity : Medium
Reported by : Anonymous
Views :