The TLC Group has been doing my taxes for 5 years. I have been pleased with their friendly service, attention to detail, and professionalism.
In early, I received a letter from the TLC Group explaining some adjustments to their rates, which include a $300 minimum charge for individual tax returns.
Baffled by this increase (double the cost of last year’s tax preparation at TLC), I called the office to clarify that I understood the letter, that the service for which I paid $150 in years past was now going to cost $300.
My annual tax appointment takes no longer than 40 minutes.
They replied, “Yes, that is true… compared their rates to competitor rates and their new rates are more in keeping with the standard charge… new business model… if my appointment usually took just 40 minutes it would now cost NO MORE than $300…, etc.”
I will be parting ways with Terri, Keith, et al. Paying $300 for a 40-minute appointment is not a sound financial decision for my family.
I understand prices will increase gradually as the years go on, but doubling the rates in one year is excessive and seems greedy.