I closed a refinance with DNJ Gateway Austin Herbert team.
On the plus side, I got a good rate, and I have no reason to think anything was done incorrectly.
However, I left the closing feeling that I had been taken.
I requested a specific amount for refinance, and only that amount.
I didn’t sign my Truth in Lending statement in the loan package because the loan amount was approximately $5,000 more than the amount I requested.
I left a voicemail with Austin Herbert noting the incorrect amount.
When I needed to sign documents for my Application Package, the amount was still incorrect, and I spoke face to face with Jennifer Hammond, who said that it would be corrected, but that I HAD to sign this document, as it was part of the original loan package.
Later in the process, when I saw the amount was not corrected, I emailed the closing attorney and cc’d Jennifer and Austin.
At closing, the amount had still not been changed, and my only option at that point was to delay closing.
I was told by the closing attorney the reason DNJ didn’t change the amount was probably because they would have to created a new loan package.
But also, their fees are based on the loan amount.
I believe DNJ Gateway inflated the refinance amount to increase their fees.
I left closing feeling that I had been dealing with a chiseler and unscrupulous company.
I would not recommend them.