I just had a terrible experience Tax-Matters Org. Last week I called in to get information and schedule an appointment to have my taxes done.
The woman who answered the phone didn’t let me get 2 words in before she cut me off, rushed through the conversation, wouldn’t answer any of questions about pricing, stated that this year they were raising their prices and gave me a quick quote that was triple what I have ever paid.
After all that she told me she really needed to go so if I wanted to book the appointment-I needed to let her know right then because she didn’t have time to talk to me..
I was surprised as my coworker has been going to this place for a while and pays the same amount each year.
Yet here I am not even able to get information to see if the company is the best fit for me.
I still decide to book the appointment ( I really need to get my taxes done!) thinking that maybe they were just REALLY BUSY… I also thought the pricing couldn’t be correct and maybe I would get more information once I was in front of the accountant.
I come in with all of my documents prepared this morning and lo and behold… my appointment was never booked by the woman at the desk.
I was asked multiple times ” Are you sure you even have an appointment??”.. um yes? I am here early on a Saturday to have this service done.. why would I be making that up?
Someone sits me down and states that she has an appointment in the next hour so I can leave my info, come back and she will give me information and pricing.
I show her my very simple info and when I ask questions- I am laughed at as if it is comedy hour.
Then I am given a price that is double then what my friend pays (although less than what I was quoted on the phone the week before).
Now I totally understand that everyones taxes and background are different, paper work is different, and blah blah- totally get that.
The thing is my coworker and I have very similar situations and I am pretty sure I was given a higher price so I could say no and leave.. Which is what I did because I would rather pay that amount somewhere else that has it together and treats their potential clients/customers with more respect.
I won’t be returning, I won’t recommend this place to anyone.. Sad, frustrating and a waste of time.