First time with Tax Aid Free Tax Preparation at the OMI Beacon Community Center Denman Middle School.
Got there at 10:00 am with my 6 year old, signed up and registered, waited and waited and waited patiently until they have called my name.
More than four hours have passed, I was number 34 on the list and they called my name just to look at the paperworks and to have me seat and wait again.
Minutes have passed I have asked when is my turn and told me to wait and they will call me.
By 3:15 pm, after more than five hours of waiting, I saw the volunteers in a hurry packing up, putting everything away but one computer had stayed open because of one older gentleman still being served, I have asked to see if they had call me for my turn only to be told that “We have skipped you by accident, can you come back again next Saturday for our next tax prep?” I told them that I waited for almost half a day because it’s my day off and if they can make an exception to take me since there is still one computer open and they told me they cannot.
I was the only one left without my taxes done. What the F man, five hours of waiting down the drain.
Train your volunteers to constantly check up on people, to see if they’re still okay, and thank them for waiting and at least give empathy especially to those who waited for half a day.
*Only good would be free granola bars and faucet water.