I wanted to buy ESSAE POS Billing Machine for my restaurant. This started off with inquiries on IndiaMart.com website.
I started a restaurant recently and needed a POS Billing machine.
I was contacted by Swift Techno Crafts Pvt. Ltd, Mumbai regarding ESSAE POS BILLING MACHINE and after a few conversations, I went ahead and decided to buy the ESSAE POS machine from Swift Techno Crafts Pvt Ltd.
Ive attached the invoice of the purchase.
After receiving the ESSAE 615 POS machine, it literally took these guys 1 and a half months to set this up for me after scores of repeated call backs. It was a torture! The service guys had to be followed up so many time that it reached a point of disposing the machine off and going for an alternative one.
When I received the machine, a gentleman from ESSAE visited my restaurant to set it up. Now, the Swift Techno Craft guys sold me a third party thermal printer, and the ESSAE installation guy refused to touch the printer as it is NON ESSAE brand. When I raised a complaint with Swift Techno Crafts, they expected me to set it up myself as it is a very simple process. After many calls and complaints, they sent the same ESSAE guy and this time he stayed for a couple of hours and set everything up for me.
I had to go through nearly 2 months of torture to get this set up fully.
To this date, the machine just hangs randomly with no sign of life. And during peak hours, it just frustrates us to the core to keep rebooting the machine. The machine hangs almost 3-4 times everyday.
Youtube Video of how the machine hangs randomly: https://youtu.be/_rIlxoC4jEs
I have raised this issue with Swift Techno Crafts Pvt. Ltd. and these guys are ONLY giving reasons and apologising for the issue caused with absolutely no sign of resolution or solution of any kind. Iam now forced to write about my experience online to bring this to everybody’s attention.
Iam NEVER EVER going to deal with SWIFT TECHNO CRAFTS PVT LTD ever again and strongly recommend others to not deal with them.
An extremely disappointed customer.