I worked with Arlene Spellman, who was referred to me by my Realtor. I love my Realtor!.
She is a trusted friend and the person I credit fully for getting me my home.
Unfortunately, the serious lack of professionalism on Arlene’s part negatively affected this experience, almost causing me to walk away completely, and has left a black mark on my home buying experience.
This was not my first home purchase. This was my third, as well as having gone through a few rounds of refinancing with past homes. The process was not new to me.
I understand that the process today is different than it was 10 years ago, however the disorganization, excuses for such and the stress I endured with this purchase was above and beyond.
Stress that lingered and left a damper on my purchase well after moving in.
I was out of town when closing occurred, and had to hire an atty to bring documents to me to sign.
During the signing, I discovered a discrepancy in the figures, costing me $3500 more than expected.
I paused the signing and called Arlene to have this discrepancy explained to me.
She proceeded to explain, rather rudely and loudly, something very different than what was understood by me prior, yelling at me repeatedly that “I understood this”.
I feel after having gone through this process a few times, I have a good basic understanding of what is explained to me (most especially when it affects my overall payout), and have never incurred such a surprise with past deals.
To not only be thrown a $3500 loop, but to then be yelled at in explanation of it…. then followed by being told that she did not have time to discuss the matter with me as she was in the middle of something else more important – well there are no words to describe the feelings….. Once we were so rudely disconnected from our call with Arlene, the attorney, looking as dumbfounded as I felt, stated he had never encountered such an experience in all his legal dealings.
He didn’t feel comfortable proceeding, however I was a bit stuck.
I was signing papers while out of town as I needed to obtain keys and move the day after returning home, so sign I did.
What has remained with me a full year after this experience occurred, is the feeling that I was wronged and I accepted it, at great expense.
People tend to react negatively to situations when they are in the wrong, or feel guilty.
Arguing, yelling, wanting to end the call as quickly as possible – these do not appear to me to be the actions of a person in control of a situation, or someone that feels confident they handled things properly.
Not to mention, all of the above is simply downright unprofessional on every level.
I have been trying to put the negative experience behind me and focus on the positive – my new home.
However, in recently sharing it with another industry professional, it was suggested that i use this avenue to share my story with others, as I’m possibly not the only one…..