We chose Stephen Gagnon at Parx Avenue in Calgary, Alberta, Canada for our website redesign and Stephen was unable to complete what we wanted within an adequate timeframe. After dozens of emails and calls, we found out he was outsourcing our project to Pakistan for a fraction of the cost of what we paid. We were told and expected an in-house agency solution and were presented with the lowest bidder in a third-world country. We are now taking our website redesign to another company. I have spoken with a few other colleagues that are familiar with Stephen and they all have the same things to say. I would stay away from this company as they are outsourcing all of their work to low quality freelancers while advertising local solutions. It would be one thing if the outsourcing actually resulted in a quality website, but the project has been going on 6 months overdue now and it doesn’t look like it will ever be finished. Tons of excuses. I would stay far away from Stephen Gagnon and do your research!