Initially I thought Smiles On Madison was a great find. Near my home, accepted my insurance and nice people at the counter. As a single dad with three teens with mild orthodontia needs (they do Invisalign), I figured this was a home run…14 year old daughter after a cleaning is encouraged to start the Invisalign, we get a quote–$3,000 for 6 month treatment (she has beautiful teeth, but she is my daughter and I said ok). We go through the impressions, then a second appointment weeks later to look at the computer generated images of now and what will be.
This second appointment was not informative and a total was on of mine and my daughter’s time. Then, just before the first set of Invisaligns arrive I get an email from the office manager billing me for $5,150. I question the amount and she says that there is a range of $3000 to $6000 and they don’t know the final number until ClinCheck tells them. Baloney, you do this for a living, you don’t miss it by that much.
This is poor form and bad dealing, you don’t quote a number without explaining that there is a range. You don’t string us along and get a 14 year-old girl emotionally invested and then inflate the pricing–especially, with no explanation for the drastic change.
Get it in writing, the Parent Company for the Invisalign brand has already been in a class action suit for pressuring dentists for quotas. I’d be very cautious about this service. The callous response of the office manager when I asked her to honor the original estimate told me a lot about the business philosophy of this branch.