Sibley Memorial Hospital

Think twice about going to Sibley!

I had one of the worst experiences with the service in the cafeteria. My dining experience was on during the dinner hours. The server/worker at the grill was very rude. There was eggplant on the menu and I selected the slice that I wanted. The person working the area refused to honor my request and gave me what he wanted me to have.

However, when a person behind me made a similar request he gave them the slice without a problem. When I bought this to his attention he said in an abrasive manner ” If you have a problem with it, go tell the manager.” This was far from the stellar customer service I am accustom to receiving.

I did share the experience with the manger. He apologized. However, my concern is that if an employee feels that comfortable with abrasively saying to a customer “Go tell the manager”- he clearly feels that there will be no consequences for his behavior or actions. I personally feel the same way. The manager did not make me feel that he would address the situation. It makes me question who’s in charge the worker or the manager?

Is Sibley Memorial Hospital a legit?

Sibley Memorial Hospital is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 24 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Sibley Memorial Hospital located?

Sibley Memorial Hospital is headquarted at United State. You can contact Sibley Memorial Hospital by dialing (202) 537-4000 or visit their website sibley.org.

How much monetary loss is incurred by Sibley Memorial Hospital’s customers?

According to Sibley Memorial Hospital’s customers, a monetary loss of US $100 has been reported. The severity of entire incident reports is extremely low.

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24 Reviews on Sibley Memorial Hospital

  1. we were confident that we could handle anything that came our way.

    Had our baby at the beautiful and spacious new wing at Sibley and couldn’t be happier. Each of our nurses were kind in unique and enjoyable ways and made a tense time as bearable as possible.

    After delivery we were treated by at least a dozen support staff who took the time to make us comfortable with what was coming. We had not read any of the books or taken any of the classes and thanks to the patient staff at Sibley, we were confident that we could handle anything that came our way.

  2. I know it's part of their daily duties but still. It helps.

    I live in Miami. My little girl (31 years old) lives in DC. She had a surgical procedure done at Sibley. From the time we walked in the door, we received A+ service. Dr. Malis and her entire team treated us like people, not just patients. I know it’s part of their daily duties but still. It helps.

  3. Care at Sibley is first class, and the environment is astonishing.

    Care at Sibley is first class, and the environment is astonishing. It is the most beautiful hospital I’ve ever seen. The staff is wonderfully kind and empathetic and eager to help. The care is of the highest quality. Michael C.

  4. it was a great hospital experience.

    I just had a procedure done at Sibley’s Department of Surgical Services this past week, which was a very positive experience. All the nurses and clinical assoc. were all very informative, friendly and had great bedside manners. My Anesthesiologists were all very patient friendly as well.

    I appreciated being introduced to everyone and having the time to discuss the process and answer any questions. My surgeon was wonderful. He offered to get my husband a coffee at 5:30 a.m. since everything was closed. Thank you all for taking good care of my husband and I, it was a great hospital experience.

  5. Great

    If the Four Seasons Hotel chain decided to open its first hospital they would use Sibley Memorial as its prototype.

    The emergency room is very well-managed, the nurses with one exception were marvelous and the three physicians I interacted
    with I have nothing but high praise.

  6. As happy as I was with the medical care I will not go there again neither recommend it to anybody who has to deal with the billing department.

    I had outpatient surgery on Feb.12, and am all in all very happy with the experience, however more thanks to my physician than the actual hospital staff. Billing , however, has been a nightmare. I am insured overseas and therefore have to come up and pay the entire balance here out of my pocket before I get reimbursed.

    I paid for everything possible without much complaint , over $ 10 000 so far. Even though every possible service, including recovery room, has been covered and paid for, the billing department insists on billing me for recovery room services on a day before my surgery.

    On that day I had only visited the admissions department to fill out a few forms and had some blood taken. No matter how many phone calls they keep sending me a bill for those services. They do not discuss the matter with me, letters asking for an explanation or to rectify the billing are only answered by yet another bill for the same amount. As happy as I was with the medical care I will not go there again neither recommend it to anybody who has to deal with the billing department.

  7. I did share the experience with the manger.

    I did share the experience with the manger. He apologized. However, my concern is that if an employee feels that comfortable with abrasively saying to a customer “Go tell the manager”- he clearly feels that there will be no consequences for his behavior or actions.

    I personally feel the same way. The manager did not make me feel that he would address the situation. It makes me question who’s in charge the worker or the manager?

  8. The server/worker at the grill was very rude

    First, I would like to say the hospital is a five star hospital when it comes to patient care and service. However, I had one of the worst experiences with the service in the cafeteria. My dining experience was on September 7, , during the dinner hours.

    The server/worker at the grill was very rude. There was eggplant on the menu and I selected the slice that I wanted. The person working the area refused to honor my request and gave me what he wanted me to have. However, when a person behind me made a similar request he gave them the slice without a problem.

    When I bought this to his attention he said in an abrasive manner ” If you have a problem with it, go tell the manager.” This was far from the stellar customer service I am accustom to receiving.

  9. unacceptable noise levels

    I drove myself to Sibley Hospital Emergency Room following a spider bite, was admitted and spent the worst six days of my life there. The experience will end up costing me and my insurance company $15 K, I have a huge ugly scar and am still trying to recover physically and emotionally from that traumatic week with inadequate medication,

    unacceptable noise levels, being abandoned in a wheel chair for several hours following an MRI and being kicked out of my room when they discovered my roommate had MRSA. As a courtesy I informed Sibley’s administration but haven’t had the courtesy of even a form letter response.

    Am complaining now to the DC Government, Joint Accreditation folks and anyone who will listen; perhaps they can finally persuade Messrs. Sloan and Price and their staff to treat their patients humanely. I hope Mr. Deming’s ghost is watching. Thanks, Catherine E. Holmes, McLean, VA

Reviews: 24
Reported Loss : 100 $
Severity : Extremely Low
Reported by : Anonymous
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