I had one of the worst experiences with the service in the cafeteria. My dining experience was on during the dinner hours. The server/worker at the grill was very rude. There was eggplant on the menu and I selected the slice that I wanted. The person working the area refused to honor my request and gave me what he wanted me to have.
However, when a person behind me made a similar request he gave them the slice without a problem. When I bought this to his attention he said in an abrasive manner ” If you have a problem with it, go tell the manager.” This was far from the stellar customer service I am accustom to receiving.
I did share the experience with the manger. He apologized. However, my concern is that if an employee feels that comfortable with abrasively saying to a customer “Go tell the manager”- he clearly feels that there will be no consequences for his behavior or actions. I personally feel the same way. The manager did not make me feel that he would address the situation. It makes me question who’s in charge the worker or the manager?