Sanford Medical Center

NO Answers NO Communication

My friend cut his leg Sanford Medical Center in Fargo ND put 27 stitches in they did not get all of them out he got infection then sepsis which can be fatal.

He was ill and Sanford did blood tests but he got no results.

I saw him 3 1/2 weeks later and he lost a great deal of weight I encouraged him to go to the Fergus Falls ER because he looked really bad they did blood tests recommended he spend the night in the hospital they think he has sepsis.

The ambulance takes him to Sanford Hospital in Fargo.

The first night he said he was in more pain that he’s ever felt in his life he checked in around 11 pm and said the nurse was rather rude to him.

I went up and stayed the next night. He had urine on his bed I changed the sheets and tossed them on the floor as there was no place to dispose of them.

The nurses aides came in and walked over them 3 times going to assist the other patient in the room.

The aides would come in not identify themselves or ask how the patient was doing or if they could do anything for him.

One dumped the urinal and put it back on the lunch tray table with out even rinsing it- or they would rearrange the table at night and put the urinal up above the bed out of the patients reach, the call light was big and clunky no clip to clip it on the sheet by the patient so they could have access to it should they need the nurse it kept falling on the floor.

When I came the next day there was a saline solution bag on the IV pole and 2 antibiotic bags 1 was empty I asked the nurse about the empty bag assuming it needed replacement- she say’s oh I know he does not need anymore of that… the bag hangs on the pole all night.

The patient had not eaten for two days and was getting hungry and though I do realize if surgery is needed you cannot eat prior to that… BUT no tests were being ran to determine what the issue might be is he supposed to go without eating 2 more days??? NO answers NO communication.

He was in a room with a patient that hollered all night long the first two nights- they finally removed the guy then they put my friend in a “private” room because he was CONTAGIOUS … I mean WTF? I had been up to visit his 80 yr old mother an his sister not to mention his room – mate and the last TWO DAYS of his stay they determine he is contagious? HELLO INFECTION CONTROL????

Note:
He ended up going to the hospital after SANFORD stitched his leg- which likely caused the sepsis- Had they addressed the issues ahead of time this would have not gotten this far out of hand.

He signed a release to get his medical records weeks later still did not get them.. Had to request a second time.

When I inquired why his records did not go out as requested the clerk said they were requested THEN CANCELED I asked why that would be She did not know.

He was told he needed the pic line for the antibiotics he will take for 6 more weeks cleaned once a week they said it was right here at SANFORD.. SO he goes back to sanford… turns out it’s across the street my friend has a difficult time walking so this was a real struggle … some lady behind us said they told her to park in the back of the building she tried ever door on her way around … she was upset too for the lack of direct communication.

NO communication- under trained staff regarding infection control- under trained staff when it comes to patient care, compassion and sensitivity training issues.

I cannot believe they are building a brand new hospital up there seems to me they need to get their staff in tune- from the issues of getting back to patients with test results, how to treat your patient in the hospital, medical records how to follow through with a simple process of releasing records as signed for and requested.

He wants to switch to the other hospital as the care is SO POOR at this hospital.

Evidently because of what’s going on with the sepsis that is not an easy task to do!

IF you have a DEATH WISH go to SANFORD.. the staff needs some sensitivity training, and basic sterilization training as well as professionalism … I would not take my dog here.

Is Sanford Medical Center a legit?

Sanford Medical Center is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 7 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Sanford Medical Center located?

Sanford Medical Center is headquarted at 801 Broadway N Fargo, ND 58102. You can contact Sanford Medical Center by dialing (701) 234-2000 or visit their website sanfordhealth.org.

How much monetary loss is incurred by Sanford Medical Center’s customers?

According to Sanford Medical Center’s customers, a monetary loss of US $3658 has been reported. The severity of entire incident reports is high.

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7 Reviews on Sanford Medical Center

  1. Highly rated internal medicine Doc failed me. Sanford / Medcenter customer 50+ years

    Excruciating back pain radiating through right rib cage. Had to quit work for day, made appt. with yearly Dr. for next day which seemed quite comforting to get such an early appointment.

    Beings wasn’t working anymore that day, pain still excruciating, better go to Sanford walk in clinic. This is where they took standard test Blood pressure, pulse, oxygen level (you get the drift). Lungs sound good. Poked around on me asked if had any other concerns. Advised me that I had planters faciatis in my left foot. Sent me home with Stronger Aleve formula. (I left as felt I’ll probably make it to next day appointment.)

    Met with my primary care Dr. following day, feeling almost relieved meeting and getting to the solution of this pain. Once again standard tests, Blood pressures little high, has been for few years, all other tests flying colors. Did the standard poking around and listening, lungs great, confirmed planters faciatis on left foot. Advised me that will do blood work. I looked at the Dr. and said what about the pain, we had a moment of an eye-eye standoff. Was sent home to continue with stronger Aleve pain pills that walk in Doc. prescribed. Dr. Recommended blood pressure recheck with Drs. Nurse two weeks later.

    “”1st ER””. Nine hours later pain at “Borderline 11”, drove to Sanford ER. (Time check Midnight). Standard tests, yup I’m alive. Proceeded to do Ultrasound. Gallbladder thickened wall and some stones was what I was told. Surgeon met me advised of findings, inspected stomach area. Noticed outy belly button, said that I have a hernia. Had it since was born, has never given me any problems. Waited until 4pm following day to be rolled into surgery to remove this troublesome gallbladder. Roughly 7-8PM finally regain my mind from coming out of anesthesia. Surgeon came in and said surgery went well and he fixed my hernia??? I was not aware that this hernia was procedure to just take it upon themselves, with the research I did (apparently laparoscopic surgery requires four incisions. (Two fixes at one time, sweet deal “right”). Anyways getting kinda thirsty and little hungry, as I had checked into ER approximately 27 hours earlier. Fill in Aide said cafeteria closed but had a turkey sandwich in the fridge, i would be fine with any food at this point. Best Turkey sandwich, juice, and water meal I ever had. Got to be around 11PM, my wife parted to go home, Dogs to let out and to get good bed rest. Im fine, comfy bed, full belly, pain pill. Midnight nurse came in and said time to go. Asked if Doctor was going to check back before left. Nope two week out post surgery checkup. Called wife she came back “not happily” and got me. Sent home with after care surgery papers, pain pill papers (10 pills), how to wash and dry surgery areas.

    Did great for next 5 days as really limited my pain pill intake as only given (10). Original back pain came back with vengeance, (now borderline 11+). Sucked it up for a day taking Tylenol.

    “”2nd ER”” Advised my wife a day later, that definitely not right and pain is getting worse. Back to ER. Standard tests, still alive. Great ER Dr. Did a CT Cat-scan of area. He was relived no tumors, cancer, or blood clots. Was told Sanford would call me on Monday to get me in for MRI. He also seen I was in pain and prescribed some real pain pills (10j to get me through. Back home we go.

    Monday rolls around, granted I have not worked for week and a half. My wife off to work she goes; my day is to wait for Sanford MRI to call and to remove tangled knot from wife’s necklace. Wife comes home asked when MRI is; advised her they didn’t call. So I had to call them, papers shuffle, nothing found, will call me back. Few minutes later called back and said could do it Wednesday. Great 2-1/2 more days to wait. (Good thing I really limit myself with pain pills.)

    Proceed to meet with my chiropractor as I had seen another Chiropractor before this hole back/rib pain escapade. Ritually met with Chiropractor every day for the week. He was hesitant to do adjustments because of gall bladder surgery and hernia repair, the surgery areas was not a pain issue at all. I did feel some relief with the treatments, but still had reoccurring back pain.

    MRI day came, brutal back pain through whole procedure. Helped out of machine, sent home to wait. (Prior to leaving I advised staff to make sure that my primary care Dr. needs these results so can remain in the loop, as now I am noticing the breakdown in Sanford operating procedures.)

    Sanford MY-Chart, no bulging disc, no lesions, no cracks in spine, advised my Chiroprator on findings. Continued with chiro treatments. Went for blood pressure recheck with Primary care Drs. nurse. Much better blood pressure, “sometimes lower #’s are better”. Asked my Primary care Drs. nurse when I can meet with normal Dr. Two weeks!!!

    Transferred records, all test results. Switched to CHI St. Alexis. Needless to say, they listen, have a game plan, this so far is working.

    “I have nothing bad to say about the ER Drs. or Surgeons. So I lost a gall bladder and got a hernia fixed that never gave me previous issues. ( I can say that our dogs food bowl never goes empty. So yes they lack on common sense when it comes to giving nutrition to their patients!!!) 50+ year customer-gone!!!

  2. Sanford health was a terrible experience for me.

    I was being treated for high blood pressure. My doctor seemed unhappy and hurried and did not listen well. A nurse offered to sign me up for a “free” home health care service that could have a nurse call to check on me. First of all, i never got a single phone call from anyone to check on me.

    After six months i learned from my insurance company that Sanford had been billing them for this supposedly free program. When my insurance company did not pay, sanford started billing me. When i did not pay for this FREE program, they turned it over to a collection agency.

    I made multle phone calls to unenroll from this program, to no avail. I filed a complaint with the BBB and sanford refused to reply. My blood pressure rose significantly. Sanford health does not care about patients. They care about making money.

    I now work with a better hospital, and have had no luck getting sanford to send my records over, even though i filled out the proper forms. Sanford should stop growing and learn to care about patients.dealing with them is like getting tangled up in a cobweb.

  3. Horrible!

    Horrible! If you care about your loved ones, go somewhere else. Dr. Pepper probably does a better job!

  4. This doctor did not do his job, and instead wrote me off as crazy.

    Sanford is the worst health care facility I have ever been to in my entire life. I have post traumatic stress disorder, and because of this I saw a social worker for a while. I also have ovarian cysts and endometriosis. I went to Sanford to receive care for my immense pain, that has lasted for over a year now.

    The doctor took one look at my chart and told me that I was making it all up, without even taking any tests or asking me about my pain at all. I have proof that I wasn’t making it up, as a gynecologist later confirmed my endometriosis.

    This doctor did not do his job, and instead wrote me off as crazy. I spoke with multiple other women who had similar stories. I am considering suing for malpractice.

    If you have any sort of mental disability or disorder, or even if you are just a female in general, do not EVER go to Sanford. They are ableists, and sexists, who would rather sit there and create mental and emotional scars then do their job.

  5. They will end up dead disabled and or broke.

    This company is trash. If you want them to toy with your loved ones health care so they can make more money this is the place for you. Dont bring your loved ones here if you care about them. They will end up dead disabled and or broke.

  6. I've had so many bad experiences at this Hospital, especially their emergency room.

    I’ve had so many bad experiences at this Hospital, especially their emergency room. Most of the time the doctors and nurses treat me like a second-class citizen. I come in I State what my problem is and either they don’t believe me or they dismiss me. I came in today because I couldn’t swallow and I had food stuck in my throat.

    They gave me a shot of Ativan, at that point I had lost my voice and I couldn’t swallow my own spit. Then they tried to get me to drink lidocaine which I could not because I couldn’t swallow. The doctor then came in and said they were discharging me,

    I asked for a GI consult and he said no so I left and went to Avera where they treated me appropriately. Sanford was going to send me home even though I couldn’t swallow even though I was dehydrated without doing any testing or trying to find out why I can’t swallow.

    I found out that I had swelling in my esophagus and it just required a camera that went up through my nose to see what was going on. An IV with fluids and a steroid. I got my voice back and I can swallow. I was very disturbed that they were going to send me home in that condition. If it would have been food I could have aspirated and died!

  7. AVOID THIS HOSPITAL AT ALL COSTS!

    I wouldn’t even give this place one star. I had to bring my 5 yr old to the ER for head trauma. We were treated like an inconvenience at the front desk, they were slow, and had no sense of urgency. They were chatting and giggling with each other while I stood there with my child in my arms bleeding from the head.

    When we were admitted into a room the head nurse was rude and cold. She was incredibly short when I asked questions and treated us like we were keeping her from something more important. When it came time to sign papers for insurance, I wanted to be sure about a few things and phoned my husband.

    While I was on the phone a man from billing harassed and pressured my mother to try to get me to sign. He was saying things to her like, “she can read right?” “Whats the problem?” “Get her to sign this already?”. The entire experience was awful. We did not feel cared for at all. AVOID THIS HOSPITAL AT ALL COSTS!

Reviews: 7
Reported Loss : 3658 $
Severity : High
Reported by : Anonymous
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