RoundPoint Mortgage Servicing

The Worst Excuse

This is the worst excuse for a mortgage holder I have ever encountered. We refinanced our loan and ended up with RoundPoint Mortgage Servicing.

The first year, they doubled our tax amount in error, and we’re just going to increase our house payment by $500 s month.

It took several phone calls and taxes to get them to correct their error.

Each year, they paid our homeowners policy late, to the point that we received a cancellation notice.

This year was a nightmare, apparently they moved their servicing office without notifying insurance companies, or having mail forwarded.

They also failed to update phone numbers, so along with our cancellation notice we got a notice from Round point threatening to force their property insurance on our loan.

They had the escrow…We had invalid phone numbers at the old servicing address, and the 800 numbers were overloaded with calls. Can’t imagine why…

The only way we got this fixed was calling the Ombudsmen.

It was miraculously taken care of immediately, but for good measure, they sold our loan, which suits me fine.

If you have problems, call the Ombudsmen, they seem to be able to get things resolved.

Is RoundPoint Mortgage Servicing a legit?

RoundPoint Mortgage Servicing is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 39 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is RoundPoint Mortgage Servicing located?

RoundPoint Mortgage Servicing is headquarted at 5032 Parkway Plaza Blvd Charlotte, NC 28217. You can contact RoundPoint Mortgage Servicing by dialing (877) 426-8805 or visit their website rpmservicing.com.

How much monetary loss is incurred by RoundPoint Mortgage Servicing’s customers?

According to RoundPoint Mortgage Servicing’s customers, a monetary loss of US $45871 has been reported. The severity of entire incident reports is extremely high.

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39 Reviews on RoundPoint Mortgage Servicing

  1. I want out!

    I was recently transferred to RoundPoint from a company I was quite happy with. Through 3 previous companies, I’ve never had a single problem with my mortgage.. until now.

    The previous company had a partial payment of mine that they sent to RP. RP does not accept partial payments, but kept the money anyway. My first week with them I had to call to find out how to get that money back because their website required a full payment in addition to what was held rather than reducing my current due. I was told it was impossible unless an agent did the transaction for me.

    I decided to deal with it later and called back the next week. The agent took all my account info and told me I was all set. She input the account number wrong and nothing ever hit my account. A week later the transaction was reversed on RP’s portal with no notification to me.

    When I noticed, I called again (now for the 3rd week) and complained and then demanded a refund. I was told it’s impossible and not normal to give anything back. I insisted and got a manager who put in a “request” but assured me despite the meaning of the word request it couldn’t be denied. That was on Friday the 28th. I made a new full payment that same day when I saw the error.

    On Monday the 1st, my request was denied because my payment due that day was “late” although within the grace period, and initiated before the 1st, and the 1st wasn’t even over yet. Basically I was punished for the agent’s screw up and falsely accused of being late before the due date even ended let alone the grace period that followed.

    I called on the 4th and 8th to follow up and was assured my request was still in process and I only had to wait a few more days. Nobody mentioned it was already denied 8 days earlier. Also no phone call and no letter to let me know the decision.

    I called many more times and each agent told me a new excuse and made up policy and each supervisor said “who told you that???!” I initiated a new request and was assured it was a done deal because a request would NEVER be denied, glossing over the fact it already was before. Every time I called after the first request I needed to involve a supervisor to confirm the info I was given and to make sure whatever the agent said they did was done properly. Each time I learned more lies I was told and more screw ups internally.

    Still getting the run around, I wanted to explore a lawsuit instead and requested 1. The corporate name 2. Which state the corporation is registered in and 3. The name and address of the agent for service. All information that is publicly available through the secretary of the state as long as you know which state to look in.

    I was directed to send an email to the servicing help address where 8 written requests were ignored. When a reply finally came it was a form email saying I must give them personal identifying information before they can tell me the publicly posted and statutorily required information about the company, completely unrelated to mine or anyone else’s account. I was blocked from their legal department.

    They took measures to keep me from accessing the info needed to pursue legal remedies, and I was told my attorney can email that address too and there’s no other way to get in touch. They keep customers from taking any action against them by using a black hole email address, and over the phone make up conflicting policies to meet their needs. I was told that proper legal service which normally requires a state marshal to deliver, in their company it must be emailed to black hole. If I was a customer not familiar with service of process and legal standards I would not have effect

    uated sufficient service, prejudicing and delaying my claim based on the company’s false information and diversion tactics.

    An agent told me that a check was issued today and read off a check number. When I had the supervisor confirm was told the check was issued yesterday and no check number is available. Hmmm. Someone’s not telling me the truth and it happens every single time. It’s time to let a judge decide because there’s no getting anywhere with them through normal means.

    I want to get away from this company so badly. To any investors reading, don’t punish your customers by dumping them on RP. It reflects badly on you too not protecting us from companies like this. I should never have had to go through any of this over funds the company didn’t even want to accept but refused to return, and it still isn’t over.

  2. ABSOLUTELY Awful

    Customer Service is Awful…….

  3. TERRIBLE SERVICE

    THEY DON’T SEEM TO CARE, CALL YOU BACK BAD SERVICE. WILL BE CHANGING ASAP. THE

  4. ABSOLUTELY AWFUL SERVICE ! WOULD NEVER RECOMMEND

  5. This place is awful

    On Dec 2014 we maid an honest mistake we where 9 days late to round point mortgage our payment was 1257$ we maid the payment for the next 6 months we had made all of our payment on time on June 11th 2015 I received a letter in the mail stating we are going threw foreclosure I thought to myself impossible I search my bank account where they cashed the checks we wrote withdrew the money from my account so I called I talked to a guy by the name of Lonnie Ferguson he lead me to believe all there bull crap that they have been keeping my money and holding it that when I make my late payment that it didn’t count because of the late fees that where owed ok at this time I was like how much are the late fees I will pay them and fix this but I owed late fees for 7 months witch was up to 3400$ on top of the the 8400& I already paid that was not accounted for this was my second mortgage I had i understand each mortgage company is different if I was 9 days late on my first mortgage they called right away to get the matter salved I 1 late fee and it never happened again now back to RoundPoint they stopped my mortgage did not call did not send a letter until I got the foreclosure letter then we worked out a probation period this was Lonnie Ferguson idea I pay 1100$ for 10months and at the end of the 10months I sign off on some paper work to start my mortgage over on April 15th 2016 I received another foreclosure letter in the mail how can this be I paid every payment on time I was in close contact with RoundPoint I call almost every month to make sure they had there money and I seen where it came out of my account but they said I did not fill out the paper work they sent out to me that was supposed to to be at my house on April 15 instead of a foreclosure letter the woman I spoke with on the phone told me it’s not there problem it’s mine I did not receive the letter if it went three states over not there problem so I asked at this point what can I do to fix this I tried to refinance but I couldn’t my credit was shot I had a year and half of late payments that I paid I have every receipt every check stub I wrote to them so I tried contacting Lonnie Ferguson that man takes a lot of vacation but with all of that being said I lost my house my family of 5 had to rent a 2 bedroom house if any of you have been threw a foreclosure you can not buy for 3 years now it is 2020 and I still remember this like it was yesterday this company should be put out of business I now with how these people spoke to me on the phone they belittled me they talked down to me they treated me like I was the bad guy and in the course of 18 months I gave them over 21000$ and I lost my house and on top of that in 2014 I had a 729 credit score after the foreclosure it took me down to 430 credit score three year later I have a 652 and can not buy anything on credit because of a poor payment history by the way all of my bills are paid on time RoundPoint you screwed me twice they should have to reimburse me for everything me and my family went threw so who ever reads this if you have any suggestions on how I can fix my credit and get round points lies off of my credit report my email is on top ????roundpoint????

  6. Terrible company

    Terrible company to work with, would not recommend them to anyone.

  7. This is the worst mortgage servicing company I have ever dealt with

    This is the worst mortgage servicing company I have ever dealt with, and I have had several mortgages. I have requested they sell my mortgage several times, and hope they do. I would refinance just to get away from them, but rates are way up since I purchased.

    Just pray your mortgage does not get sold to them, like mine did. They force place when you have provided proof with them listed as lienholder, they change payments, they have no idea what they are doing or how to do it professionally. I have had nothing but problems with them, and my payments are automatically drafted.

    Not payment issues, but other issues, as they just do not know what they are doing and every person you talk to has a different answer. Apparently they do not care either as I see mostly negative comments. Sad, the client/customer used to matter, but they know we cannot move our mortgage, so they don’t care.

  8. Customer service is a joke, especially if you sell your house.

    Been waiting two months from the sale of our house for a refund for our taxes, which were paid late. The AUDACITY to tell me it “maybe resolved” in another MONTH.

    They also use a third party company to send your money to the assessor… Never was told this. When asked if I could have their information was DENIED. I’ve had good experiences in the past but this has been a joke for TWO MONTHS.

  9. They refused to waive the fees. Horrible company.

    Would give zero stars if possible. I don’t think anyone chooses to be a roundpoint customer. They buy up other companies mortgages and then provide non-existent customer service.

    They bought my mortgage and during the process, messed up my payment processing. They charged me for several bounced check fees, which was a mistake on their end. They refused to waive the fees. Horrible company.

Reviews: 39
Reported Loss : 45871 $
Severity : Extremely High
Reported by : Anonymous
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