I don’t recommend Prudential – I would recommend nothing about Prudential!! We have long term care policies through them and with Dad’s passing it has been NOTHING, but extremely frustrating trying to get them to close the account and stop taking premiums!!
We have spent hours and hours and hours on the phone with customer service with NO HELP at all!! We have faxed and emailed all documents to them over 10 times in 30 days to which they “have never received”, are you kidding me! I called today for the umpteenth time and directly asked for a supervisor, an hour later I was still chatting with the same person who answered the call.
This is normal and extremely frustrating.Customer Service is NOT in their vocabulary AT ALL! Each time I call to try and get it fixed, the person on the other end of the phone explains to me why it is MY FAULT nothing is done or completed. The last time I checked I was the customer!!They did finally ask us to email the documents to them while on the phone to the supervisor Stephanie, and both email addresses that were given to us came back undeliverable.
Another waste of my time and then the person on the phone had the nerve to double check the spelling – see my fault again!!This is only a small portion of the frustration with Prudential and this situation, but I wanted to give you all a heads up and warn anyone wanting to use Prudential to think again.