We had a poor experience moving into a rental Property Masters Realty represented.
We were encouraged to bump our start date to be back to back the the prior tenant as a way of making our application more competitive.
I didn’t realize this meant that the property would not be move in ready come the first day of our lease.
Carpets reeked of cat pee, trash still on the side if the house, overall not clean, and a bunch of stuff in the garage that was not accounted for at all on the lease.
The owner also returned the prior tenants their whole deposit.
So when I asked the property master manager what we could do about any of it he basically gave me two options.
Deal with it, or don’t take the keys. Not taking the keys was obviously not an option since we had been planning this move in date for some time.
I then had to day one call the owner and work it out with them, with no help from the property company that this owner relied on.
Great way to start off your relationship with a new landlord.
The same agent just blatantly lied about not being able to smell the reeking carpet.
We ended up paying 1300 out of pocket my first day on the property just to make the master bedroom livable.
The reason for two stars and not one is they were fine with the paper work.
So watch out and make sure there is decent time so they can adequately clean the place, if they do at all.