We were buying a new house and went through the approval process with Pivot Lending Group ..other than having to contact them every time multiple times to get an answer no problems.
But the deal fell through so we decided to stay in our house and refinance.
We go through the whole process and are just ready to get the appraisal.
When the broker calls and asks me if our house has been off the market for 90 days…um….you were working with us 3 weeks ago when we took our house off the market.
So we write a letter, wait weeks, call, email, and then are told no, we cannot refinance until our house has been off 90 days.
During this process they checked our credit 4 times and did not let credit bureaus know it was related to a mortgage inquiry (very bad) and dropped by credit score 30 points.
Needless to say we went with someone else, didn’t have to wait the 90 days and got a great interest rates.
The new lender postulates they made some mistake and didnt want to do the loan
These guys are either too busy or amateurs…take our business elsewhere.