Pearson Hyundai

Pearson offers worst service

I am a great fan of Hyundai cars and have been purchasing the cars from them from a long time. I am regular customer at Pearson Hyundai and do my servicing here itself. I make sure the servicing is done timely and take care of the maintenance routinely. However, I never imagined that Pearson Hyundai can be a total scam. I am not sure how long they have been cheating me.

I have been given all the respect and care and my queries were answered timely. Now, I can relate how they fool customers with their sweet talks so that they can win their trust. I have never cross checked the bills that I have been getting and that puts me into the list of their loyal customers who are ready to pay for the damages that were never made.

Recently, I was having some normal trouble with my car and asked the local mechanic to check the issue. He checked the problem and it was resolved in no time. After he was done, I paid him the amount and he left. It was not much so I was satisfied.

Later in the evening, I noticed few oil drops on the garage floor, so I got worried. I am not that great at car problems. So, I decided to check with Pearson Hyundai for detailed review. As always, I got the quick feedback and they said that the oil pan was busted and I will have to replace it. They told me that the cost would be 1000 dollars.

First time in my entire experience with Pearson Hyundai, I felt suspicious and wanted to verify the same with other service provider.

I went to another mechanic and he checked the entire car. He went through the                oil, brakes, fluids etc and explained me the problem. He said that there is no issue with the oil pan. When the oil and gasket was changed, some oil rested on the bar.

He told me to get my car cleaned and recommended to spray under the hood. I did as he told me to do. The problem was resolved in few dollars. If I had washed the care at home, wouldn’t costed a penny.

I am surprised to know that a brand like Hyundai has a dealer who does not care about the company’s reputation. I am sure this had been ongoing as I never took second opinion. Later, I checked all my previous bills and found few charges that were not justified. I know I have already lost a lot. However, I will now terminate all my future services with Pearson Hyundai.

If they work for money, better join a gang who robs. At least a brand like Hyundai will be saved of huge damages. I wish that their dealership get cancelled soon. I do not want to see them in business. They are frauds and should be dealt in the same way. Prison is their home and they should be behind bars.

 

 

Is Pearson Hyundai a legit?

Pearson Hyundai is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 24 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Pearson Hyundai located?

Pearson Hyundai is headquarted at 9530 Midlothian Turnpike, Richmond, VA 23235, USA. You can contact Pearson Hyundai by dialing +1 804-276-0300 or visit their website www.pearsonhyundai.com.

How much monetary loss is incurred by Pearson Hyundai’s customers?

According to Pearson Hyundai’s customers, a monetary loss of US $1000 has been reported. The severity of entire incident reports is extremely high.

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24 Reviews on Pearson Hyundai

  1. Never Trust Them Again. They are scammers!

    I purchased my car at Pearson Hyundai in Midlothian, VA and dealer financed for the first time, being a new widow who doesn’t know how to fix cars. I had heard they have a good warranty. A late model car shouldn’t need much maintenance, but they have an extensive repair shop.

    Not long after I bought the car, I noticed it was running a bit rough and I could smell what I thought was transmission fluid. I took the car to Pearson Hyundai. I asked about checking the transmission fluid level and the lady at the cash register told me that would be $400! Just to check it! I explained to her that I was between jobs and didn’t have the money. She then proceeded to negotiate, bringing the price first down into the $300 range and then just below $200, telling me that was her bottom price! Just to check the transmission fluid! I reiterated that I didn’t have any money. She then told me that they might be able to fit me in gratuitously for free, but I would have to wait several weeks for an open space because paying customers have priority!

    I then proceeded to take the car to several other mechanics around town. I couldn’t figure out why they were fixing everything else, but not checking the transmission fluid. Finally, a mechanic explained to me that the fluid is factory sealed and only the dealer has a “key” to get into it.

    Thus, they can charge $400 to a person! To date, I have been unable to get the transmission fluid checked! DO NOT BUY YOUR CAR THERE AND DO NOT TRUST THEIR SERVICE DEPARTMENT!

  2. You won't be disappointed!

    If you’re looking to buy a Hyundai go see Mike Spease! He will take care of you every step of the way! You won’t be disappointed!

  3. I know we will be repeat customers when my wife needs a new car.

    We just purchased a 2018 Sonata from Pearson Hyundai and it was the best car buying experience I have ever had. There was no pressure from our salesman Howard at all. I told him what I wanted and how much I was willing to pay and they marked the car down to the price that would work.

    From the manager Cheryl to Miranda to Howard and everyone else at Pearson Hyundai thank you for being a pleasant car dealer to work with. I know we will be repeat customers when my wife needs a new car.

  4. I can't wait to talk with everyone while I do my regular maintenance there!

    I want to thank John, Lori, and the staff at Pearson Hyundai so much for the smoothest car buying experience (as well as most pleasant) I’ve ever experienced. They started working with me before they even opened their doors this morning.

    Never made me feel pressured into buying anything and helped me along the whole process. This is a fantastic establishment with fantastic staff. I can’t wait to talk with everyone while I do my regular maintenance there!

  5. Lori was an outstanding help!

    Lori was an outstanding help! Loved her great personality! I lover every bit & left with my 2019 Kia!!!

  6. Great Service

    Wonderful buying experience of a new Veloster N, a high performance car, for very reasonable price in April 2019. Mike Spease, my sales person has over 30 years experience and made this purchase a lot of fun instead of being painful.

    Now my wife and I each have a new Hyundai with great performance, price, and particularly the best new car warranty. Kempton S., senior citizen

  7. I went to Pearson Hyundai to test drive the Ionic.

    I went to Pearson Hyundai to test drive the Ionic. I was interested in the high miles per gallon. One look at it and I knew it was not for me. This would be my 6th vehicle purchased from them so I was pretty much at home here,

    which surprised me when I asked to test drive a used Genesis that my wife read about on the used car board at the door. I was told the car was not ready and that I could not even see it. I went home that night furious. I felt like a step-child.

    The next morning I returned to address this issue with a manager, but, instead, I asked another salesman, Delano Lipscombe, to show me the same car. He did. We test drove it and from that point it was like this car fit me like a glove.

    This salesman, Mr. Delano Lipscombe, made my experience easy and I felt great about the transaction of the car. I felt it was a good deal he offered me and I felt like he guided me on a good path for the future of this Genesis and myself.

    So. After a rough start, it ended up fantastic. I now have purchased 7 vehicles from them and I am willing to give them another shot at selling me another vehicle despite the one hiccup I experienced.

  8. Come Monday, we call back to find the plates have not even been shipped yet. Just a clown show.

    Bought a used Elantra for my son, a college sophomore, that I found online. His ONE condition was Bluetooth, and that was listed under the features on the website, so we drove two hours each way to close the deal.

    Once the test drive and paperwork were done, we then discovered there was no Bluetooth. The General Sales Mgr explained it away as a 3rd-party vendor, but that’s NOT who I wrote the check to. An assistant agree to send us a gift card for a tank of gas – never got a call or received a card.

    Since we live so far, they agreed to have the plates shipped to us; they did not. As my son’s temp plates were about to expire, they agreed to overnight the plates, but on a Friday evening (and we questioned if that could be done, due to weekend restrictions); they even provided a tracking number. Come Monday, we call back to find the plates have not even been shipped yet. Just a clown show.

Reviews: 24
Reported Loss : 1000 $
Severity : Extremely High
Reported by : Anonymous
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