I have been a loyal customer of paytrust since 2001. Over the years I have seen their technology, functionality and interface get overpassed by competitors but have stuck with them primarily because the basic functions have worked.
However, recently I created a new vendor in the system and their system erroneously automatically assigned it to another vendor even though everything showed up properly on my interface.
Well the next monthly payment that was supposed to go out to my HOA went to some vendor I have never heard off.
They are claiming it is my responsibility and now the burden is on me to go chase down a refund from w vendor that I have never heard of, nor have contact information for.
I will be terminating my 17 year relationship with Paytrust immediately.
I guess loyalty doesn’t get you very far these days and as a customer, I feel like just a number.
Time to rebrand from Paytrust to Notrust.