Customer Service

I have been a loyal customer of paytrust since 2001. Over the years I have seen their technology, functionality and interface get overpassed by competitors but have stuck with them primarily because the basic functions have worked.

However, recently I created a new vendor in the system and their system erroneously automatically assigned it to another vendor even though everything showed up properly on my interface.

Well the next monthly payment that was supposed to go out to my HOA went to some vendor I have never heard off.

They are claiming it is my responsibility and now the burden is on me to go chase down a refund from w vendor that I have never heard of, nor have contact information for.

I will be terminating my 17 year relationship with Paytrust immediately.

I guess loyalty doesn’t get you very far these days and as a customer, I feel like just a number.

Time to rebrand from Paytrust to Notrust.

Is Paytrust a scam?
Paytrust is a scam and a bad service provider as per the report filed on They are not aggressive towards their customer satisfaction and complaint grievance.
Is Paytrust legit?
First Paytrust is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Paytrust’s consumers?
There is/are 23 review(s) posted about Paytrust and it indicates that the severity of the scam is Medium.
Where is Paytrust located?
Paytrust is located at Sioux Falls, SD 57186, USA. You can contact Paytrust by dialing (800) 729-8787 or visit their website before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Paytrust’s customers?
According to the report(s), US $6554 was the total loss incurred by Paytrust’s customers.

Rate and write a review on Paytrust

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23 reviews on Paytrust

  1. Jason Smith



    However, sadly, since Intuit has bought it, the service hasn’t seen an update or advancement since it was purchased. They are essentially letting it run its course. No apps; no updates; no new functions. It actually works great until YOU make a mistake (WHICH YOU WILL).

    See the online complaints around the web (like death in the family, power of attorney, missed payment, etc). For me, this happened when I moved and was switching drafting accounts to my new bank.

    I accidentally selected the old account when paying a large bill – where I no longer had the cash stored. Mea Culpa. How do they respond? They COMPLETELY shut down my ability to manage my account to allow “their process” to complete its course.

    The process? FREEZE ALL other payments; keep drafting the same OLD account three times over a period of THREE weeks (3-4 days to process draft, 2-3 days to return the insufficient funds on the wrong account).

    In the meantime I get $150 of fees from my old bank, $20 fees billed by Paytrust, and LOCKED OUT of my ability to manage OR PAY ANY other bills – even from the account which clearly had money.

    After many customer service escalated calls, thinking “hey, can you stop drafting my old account where there is no money and simply draft my new account where the money is”…”No sir, we can’t control this process…our policy…yaddie yaddia adda”. THIS IS A DEAD END SERVICE.

  2. Harry Singer

    Avoid at all costs!

    DO NOT use this company! After 19 years as a customer, Paytrust shut down my account because when they tried to process their monthly fee of $10.95 for some inexplicable reason it didn’t go through; there was plenty of money in the account! After spending an hour on the phones with their freaking retarded Philipino customer lack of service people, I was told that I needed to send in a physical check to a PO Box in order to unlock my account. That process will take up to 5 days to open the account once they receive their payment. Now a multitude of my bills that are on auto-pay and electronic delivery to these morons will not get paid! So now I am royally F**KED and unable to contact a person in the USA. Paytrust is now owned by a giant corporate conglomerate FSI services and operates under Metavante Payment Services, LLC. It is impossible to speak to anyone in the USA. Every contact number is automated with no path to a real person! DO NOT get started with this company! Eventually, they will destroy your life! The irony of an online electronic bill payment service demanding a paper check would be beyond funny if it was not causing me so much time and trouble! F**K YOU Paytrust!

  3. Jim Davis

    Horrible could not come close to explaining their service

    Look these guys have lost it. EVERY time i call customer service my call lands in the Philippines – no i am not kidding – spent forever on the phone because they could not understand me, and it could have been ALL the ROOSTERS in the background crowing! Nope – I am not kidding. I finally asked to speak with someone in the USA, but NOPE.

Reported Loss :6554 $
Severity of Scam :Medium
Reported by : Anonymous
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