Was scheduled for an 830am orthopedic surgery on broken leg. Was originally asked to arrive at 6 AM.
They called the day before and asked us to arrive at 5 AM.
Arrived on time, contacted the operating room as told to do, but, was told there would be a room available at 7:30.
Arrived in the room at 7:30 only to wait there until 11. Surgery did not start until 1230.
Supposedly a two hour surgery lasted six hours. No communication. No updates. No explanation.
Checking at OR Recovery was horrid. Ladies were arguing, gossiping, commiserating, et cetera except telling us why we were bumped to 6 hours later.
Why not just reschedule? Anesthesia was late to come and talk to us.
Doctors did come and talk to us but excused themselves to take personal phone calls instead.
We could literally hear the entire conversation it was that loud on the phone.
To top it all off the recovery room called and asked us to get our belongings out of the recovery room where they promised we would come back to because they were closing soon and patient was not out of surgery yet.
Horrible horrible communication and HUGE lack of accountability and time management.