I am a business owner and run an auditing firm and it is running quite well. I needed extra financing for some upcoming scaling that I was planning for my business. For the same reasons, I submitted the request for credit line with Ondeck. When I was going through their website, I found them stating that they revert to the requests in no later than 24 hours.
So, without wasting any time, I submitted all the requested documents through their website. I waited for three days. When I did not receive any communication from Ondeck, I initiated the call. I called the number and was transferred to three people on the same call before I reached someone who had knowledge about the status update.
The person who received the call at first, did not know what I was talking about. He said that I have not submitted any document. The other person told the same thing before he transferred me to the next person. At least, this time, someone had some knowledge about the credit line request I made through their website.
However, he came out to be a huge liar. He told me that I was called and I did not receive the call from their team. The truth is, I never miss my calls. I always care to call back even if I miss my calls. In these three days, I never missed my calls. So, how can he just lie on my face. The next lie that he told me was that he mailed me the updated status.
Another lie. I never received any email. I cannot go wrong with that because as soon as he told me about the email, I checked the entire inbox for the email id he stated he sent the email through. After talking to him, I understood that he was trying to hide his company’s incompetency to meet the claim that they take pride for.
There is no sooner communication at all. They did not even bother to communicate. It was me who called them the first time to check for the status. On the contrary, the agent tried to blame me for the delay. According to him, I was the one who did not receive the call or check the emails which is false.
I am never going to deal with a company which do not care about time and money of its customers. I am not happy at all. I expected a lot from what they have mentioned on their website. I am also fine hearing bad news but the least I expect from a business partner is to call back. Is it something too much I am expecting?
Ondeck has fallen severely and has no place in any of my financial needs. I am going to look for the company that actually values their customers. Most of all, I am wary of liars and this one was one of the best in lying.