I am a real estate broker and work with mortgage banks and brokers all the time.
My experience with William Kumpf was the worst experience I have ever had in my entire career, which even prompted me to write a my first ever review here.
I was assisting my client with his refinance. He was under pressure to close within 30 days.
William has offered the best rate of all the brokers I contacted and assured me that we would close in 30 days.
The loan took almost five (5!!!!) months and of course…. a week before closing the rate turned out to be half a point higher that originally quoted.
Nobody explained the rate increase. Joe never bothered to assist.
Excruciatingly painful and disappointing experience.
William rarely answers his phone, you have to text him. He never replies to texts either.
The only way to reach him was to call the main office number on his website and hope he picks up the phone.
Then his response would be: I call you right back and he never would.
Loan closers changed 3 times. Nobody kept track of documents needed or received.
I was forced to resend every document several times.
Then documents started to expire because of the time to took to close to I had to start all over.
We even had to do the appraisal twice. In the end I was basically doing the loan directly with the bank.
Stay away from Northstar Funding. I can’t imagine how these guys even stay in business.