Nguyen Thu Tax Service

Tax Service

I was referred to Nguyen Thu Tax Services by a coworker and expected great service but boy was I wrong!

On my visit in April of 2013 I was passed off to 3 different people who all worked on my tax return (no wonder they were screwed up).

It bothered me slightly but I tried to be understanding because they were busy and it was close to the tax filing date.

My taxes were done, I was charged what I felt was a reasonable fee, and I received my free gift.

Awesome right? WRONG! Fast forward to October 2013….. I received a call from an anonymous young lady who works at Nguyen Thu Tax Services informing me that there has been an error on my taxes and the IRS will be sending me some paper work which I will need to forward to them ASAP.

I was immediately alarmed and informed her that I live in an apartment setting so at times I don’t get my mail and whom should I contact should this occur.

The young lady stated that she was unsure but would call me back with more info.

Big surprise, I never received a follow up call. Finally I get the IRS forms and I attempted to call Nguyen Tax Services in order to forward them the forms BUT no one ever answered and there’s no answering machine.

So one day I decided to stop by unannounced during my lunch hour.

The woman who assisted me stated that my forms would be ready the following business day since I could not stay due to the 30 minute drive from/to work (which meant there’s goes my lunch hour and gas due to their mistake!) I showed up Monday at 12:30 which is and hour and a half past their normal opening time and no one is there!

I wasted yet another lunch hour and gas! I left a note at their door asking for a call ASAP!

No one called me. I call their office and finally someone picks up the phone.

I inform the lady on the other end of who I am and that I was waiting for a return call.

She informs me that she remembers me and that she received my note and intended to call.

She explains that she was ill and that was why she was not in the office as promised.

I then try to schedule another pick up time for 5:30 at which point she tells me she will try to have someone there. TRY?!?!

I rushed through traffic at 5pm get to the office by 5:35pm and get the paper work from the woman.

At this point she apologizes for not being there before and informs me that she was late opening the office due to car trouble.

Wait?!? Didn’t she say she was sick before?! When I try to explain all the issues I’ve had she blames the IRS for the mistake and cuts me off by saying “anyway”…. How about some good customer service and a real apology for the inconvenience and errors?!

Basically don’t go to Nguyen Tax Service unless you want crap service, problems with the IRS, and to be bounced around like a ping pong.

Is Nguyen Thu Tax Service a scam?
Nguyen Thu Tax Service is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is Nguyen Thu Tax Service legit?
First Nguyen Thu Tax Service is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Nguyen Thu Tax Service’s consumers?
There is/are 1 review(s) posted about Nguyen Thu Tax Service and it indicates that the severity of the scam is Medium.
Where is Nguyen Thu Tax Service located?
Nguyen Thu Tax Service is located at 598 E Santa Clara St, San Jose, CA 95112, USA. You can contact Nguyen Thu Tax Service by dialing (408) 287-0696 or visit their website N/A before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Nguyen Thu Tax Service’s customers?
According to the report(s), US $4388 was the total loss incurred by Nguyen Thu Tax Service’s customers.

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1 review on Nguyen Thu Tax Service

  1. Kathy Davis

    Do not go here unless you want to throw your money away.

    Do not go here unless you want to throw your money away. Bad attitude, business ethics and costumer service! I would not recommend this place for anyone. Especially, the older lady in charge.

    She acts like a professional but she doesn’t give a sh*t about you. They are helpful and attentive when everything is fine but when something comes up they won’t own up to their lack of competence!

Reviews:1
Reported Loss :4388 $
Severity of Scam :Medium
Reported by : Anonymous
Views :