I have been a customer for many years; in those years I had an issue with my taxes being processed when expected and they gave me a discount for the following year.
So they had a returned customer after their error. Well this year…after another error like that I will not be returning; for some reason the office is unable to E-file through their system.
So they can only mail out returns or E-file via a free tax service online service, putting my personal information at risk.
First, I was not even called to inform me that they were unable to file my taxes electronically after I paid $250.00.
Then I was not informed of the risk of my personal information by filing my taxes on this free website.
I am no longer returning to the Newbys! Beware if you still chose to continue business with them.