Navy Federal Credit Union was a great bank when I started going about 9 years ago but this past year I’ve had numerous problems with my auto loans and being charged late fees upon late fees that I shouldnt have been charged.
I spoke with the manager Brandon (he wouldn’t give me his last name) on the phone and he refused to help me in any way because “it wasn’t their problem”.
Ive switched my bank and I plan on refinancing both of my vehicles through them.
I’ve never been treated so poorly and had I known I would be treated so badly I would never have wasted my time coming here.
I will tell everyone I know my experiences here so that they don’t waste their time either.