I used Silicon Valley tax and accounting services and while the service was good, there was a discrepancy over the bill.
They performed planning services that were not requested and also didn’t inform us that they were going to do this prior to charging for it. After a month, we got a surprise bill.
When we approached them about it, Bruce was very adamant that we pay it in full. We offered a settlement and he did not accept.
The negotiation came down to a difference of about $65, or about 20 minutes of his $255/hr rate.
Bruce seemed very concerned about getting his way rather than seeking a good relationship.
Not recommended for this reason. The priorities he has don’t seem to be that customer friendly.