The buyers of our home used Mission Home Mortgage as their lender.
The apathy and generally unprofessional attitude of their assigned lender created great strain and general chaos for what should have been a simple, straightforward process.
32 days into a 37 day escrow he decided, at 8:30PM, to tell our buyers they needed more documentation and that the sale would be delayed by 8-9 days.
Having bought and sold several homes it was apparent to us (and really everyone else) that the requested documents were standard and should have been requested at the beginning of the process and not 32 days into it.
At least any lender who claims to be experienced would have asked for them upfront.
Our buyers provided the documentation before noon of the next day but that still didn’t sway their lender from his 8-9 day extension.
As we were using the proceeds from our sale to purchase another property his indifference inconvenienced not only his clients, but us and the sellers of our planned purchase as well.
His actions also cost us $750 as we had to extend the loan lock for our purchase along with some other incidental charges due to the delay in sale of our home.
Our buyers were homeless for almost a week all the while accruing charges for boarding their dogs and probably storage charges for their furniture, etc.
I would encourage anyone to find another lender that actually cares about their clients and ensuring a promised closure date is actually met without an over one week delay for no reason.