I had been doing my taxes with them for a couple of years and I recommended a lot of family members and friends to them.
Last year (2016) I went to process my taxes took all my paper work and W2 forms but I did not have my 1095 form because I was waiting for covered CA to send it to me but they took for ever to send it.
By the time I received the form I couldn’t file my taxes anymore it was past the deadline and I had already moved two hours away from this place.
I contacted them and asked if they can mail my W2 since I didn’t get to do it last year and now I live too far and she said no the only option I had was to pick up the forms.
I then contacted them again a few days later because my sister was in town and asked if she can pick up my W2 and she said yes but I had to pay her $125 if I wanted my forms back.
So I then thought to myself there’s no way I am going to pay $125 when my taxes were not even processed so I said never mind I will figure something out.
She then calls me back a few minutes later and sais okay if you pay us half of $125 then we can just mail the forms to you (keep in mind she did not want to mail them to me the first time I called)
I will defiantly not be going back to this place and I will make sure everyone I recommended here over the years is aware because this is ridiculous.
I was able to obtain my W2 by calling IRS and requesting a transcript just in case someone else is in a similar situation.