Mattress Firm Capitol Hill sells crap. Also, the bed you try in the store is NOT the same as the one that will come to your door.
The one that comes to your door will be a piece of crap that is super soft in the center and causes you to roll to the middle and sink half-way in.
Nevermind the fact that it is called “back supporter” in the brand name. They know they sell crap, so they tell you they are giving you a warranty and then they make all these fake scientific studies to prove to you that you don’t deserve the refund.
They send out an inspector who will act all official and do tests that have very little to do with mattress functionality and then they tell you it is fine.
All they really prove is that the mattress isn’t visibly sagging. I didn’t buy a matress so that is looked nice, but they seem to not realize that.
It looks like other people here had the same experience. I spent $1000+ on a p.o.s. that is worth about $50. If you call that a discount, then yeah, shop here.