If Kemba was a person, it would be that friend of yours that just can’t get their life together.
You see so much potential in them, and you stick by them, hoping one day it will click.
Kemba never rose to the challenge and I finally had to end our relationship.
This place is a mess and has a long way to go to get “there”.
I was really hopeful that leaving a corporate bank to work with a credit union would be a good experience. WRONG. From day one we had many problems.
-Our banker, Ryan, needs additional training in order to continue providing complex services to the members.
The man would take days to return important calls, if he ever did.
-The bank does not have a direct to location number.
You call a main line that takes you to corporate so unless someone in the branch gives you a direct line of theirs, good luck talking to someone who knows you.
Even Wells f’ing Fargo has direct to branch lines.
-Three months after the Target scandal Kemba canceled my debit card, without my permission, because it had been used during the window of compromised security.
I had thus far not been hacked and was told by the branch manager “to many of our member’s have been compromised so we decided as a courtesy to just reissue all new cards in order to avoid further fraud”.
This should have been a choice left to each member. I had to re-enter all my ACH payments and that was a HUGE problem.
Not to mention that I had to go weeks without a card because I never received the new card, and in order to get another I had to go into the branch which is a whole new problem (see below).
-After spending 14 minutes to get through to a banker, I asked them to fax me a form that would allow me online access to all my accounts.
It never came. So I left 3 THREE messages for Ryan to call me so this could be taken care of.
I finally had to have him transfer money for me in the bank since they still were never to allow me online access.
The online banking system is HORRID.
-The drive through ATM is always broken. I have only successfully used it once in the almost year I banked with them.
-You have to show an ID to withdraw funds from your accounts inside the bank.
Your card, and “tokens” or information only you should know, is not enough.
There are no pin pads at the teller windows so if you lost your ID, tough sh*t.
-The tellers have attitudes worse then 8th grade girls. When I tried to explain to the teller that I didn’t have my ID and asked why tokens wouldn’t be enough validation he gave me some serious shade and when confronted about it, got even sassier.
-The hours are ri-damn-diculous. If you have a full time job with business hours, your only options are to wait the 2 hours on a saturday to see a banker or to leave work early.
-Speaking of Saturdays, the line is cut throat. It will turn the nicest of old ladies into Tributes from District 12. Try to claim you were next, and you WILL be shanked.
Sorry, Kemba, but your free coffee and clean lobby are not enough.
I would rather keep my money under my mattress. Instead I have taken my business to Chase.
I will post about the wonderful experience we have had there that has made the insane inconvenience of switching banks, worth it. F U Kemba.