My wife and I recently traveled from Daphne, AL to Jim Burke Subaru in Birmingham to look at a vehicle that was listed on Autotrader. We met a salesman, Ron Robinette, and told him we were there to look at a used 2011 Subaru Outback 2.5i Limited. He informed us the car was being cleaned, but we could ride down and look at it. We took one of their used cars and drove to the cleaning area. We told him that we really like the car and that we want to test drive it and make an offer. He made an appointment for us to come back at 2pm to test drive it. So, we test drove an XV then and then we left and tooled around B’ham while waiting for 2pm. After waiting for 3 hours, we came back at exactly 2pm to be informed by Mr. Ron that someone was there buying the car already. Thats odd since we were told it wouldn’t be back from the cleaners until 2. Ron didnt try to offer any explanation nor did he show any sympathy for making us wait for no reason. The car had already been sold to the other customer.
After leaving, I called back up to JB and asked to speak to a general manager and ended up speaking with Efrem Miller, COO. He apologized for the way Ron treated us, but told me that humans make mistakes and that Ron was not at fault since he is a Senior Salesman. I explained to Mr. Miller that humans do make mistakes, but in Ron’s case since he is a senior salesman, they cannot make those mistakes. Ron had my cell # and could have easily called me to inform me of the car being sold so my wife and I wouldnt waste our time and energy waiting to view a sold car.
Mr. Miller offered to find a similar vehicle for us. I agreed thinking he may actually try to help us. Instead he finds a random Subaru on autotrader and sends me that (it also was $5k more than the car we looked at). All in all, dealing with Jim Burke just reminded me that all car dealerships are the same and just want your money. They are deplorable and will never see a dime of my money. In all of this, I was the one that made the mistake in thinking that this car dealership would be trustworthy. Think of it this way: I am a paying customer with cash so why let me even leave the lot? It just doesnt make an sense. Hopefully this review will help others steer clear of Jim Burke.