I bank regularly with Huntington Bank, and have never had issues with it.
When it came time to open up a bank account for my Girl Scout troop, naturally this is the bank I’m going to select.
What a terrible decision in coming to this branch. I should have gone to another branch.
The Business banker who took care of my transaction was terrible.
He had to call and verify a few items through their corporate office, and while he was waiting for someone to answer the phone (leaving the speaker phone on) and he walks out of the office to get some items he printed!
So while he’s out of the office, someone answers the other line, and my co-leader and I have to explain what we are doing and stall until he returns.
We get all the paperwork signed and good to go.
He asked me questions about what I wanted the PIN on my debit card to be, and totally ignores my co-leader.
We get the account opened, he refuses to offer checks, saying that he didn’t see a need for us to have them (even though I felt we needed them), and sends us on our way.
Fast forward a month – I get a call from him yesterday, saying “Oh, there’s some additional paperwork you need to sign. I emailed it to you last month.”
Uh, no? So then I have him email it to me and told him I would get it taken care of.
He also claims to have called me before, but got no answer and left a message.
What a crock! I have never had any messages from him, nor any missed called.
Whatever, I’ll take care of it. I was also told that if I don’t get the paperwork signed and back to the bank within 10 days, they will close the account.
Funny thing, his email to me says 7 days, so which is it?
So today, why do I get ANOTHER call from the bank, from a woman this time, telling me I need to stop in and sign more paperwork? Are you serious? I asked her if it was different from the paperwork the other banker ALREADY SENT ME.
The paperwork also appears to need to be notarized (I’m a notary public in Ohio, I know what those types of documents look like) only to be told over the phone that no notary is necessary.
I am hoping that I won’t have to go through this mess again, because if I do, then I will close the account and go to a more reliable bank.