Honest Buck charged me in advance, filed my taxes late, made significant errors (wrong SSNs, wrong business ownership info) in the first draft they sent me, and they failed to respond to most of my communication.
I think the only reason my taxes got filed to begin with was my own persistence in making it happen. The frustration and time it took trying to work with them left me thinking it was better to just do them myself. I won’t use them again.
Response time on emails and voicemail was often several days, even when I asked questions like, “I haven’t heard anything from you guys, should I get another firm to work on my taxes?” They charged me in advance, which was weird.
I paid it, then expressed discomfort with this and asked for a partial refund – pay the rest when the taxes were complete – and was said they would refund me. They did not, even after multiple follow ups. Being paid in advance, I guess they didn’t have a lot of motivation to do a great job.
I finally got Lesley to file an extension after many attempts to contact her (like, ON tax day – still no response). I had to be additionally persistent to actually GET my taxes filed through them. I’m not sure my taxes would have been completed at all if I hadn’t been so persistent.
I had sort of expected an email from Rachelle or Lesley after the fact – sorry we did not deliver your taxes on time, sorry we never responded to you – but received nothing. Maybe they got overwhelmed? I had hoped for more counsel and guidance versus someone doing data entry in a tax program. I could have done that myself. that’s why I called what I thought were experts.