I only went Hendricks Regional Health Immediate Care because my primary physician is on the opposite side of town and the weather and traffic were horrible this morning.
Anyway, as a registered nurse for 6 years myself, I understand how patients can be.
However, I went this morning after getting off work for upper respiratory symptoms (ear pain, productive cough, sore throat, migraine type headache x 3 days) and active nausea and vomiting and abdominal pain x 1 day.
I felt unwelcome from the minute I walked in. I was triaged by a radiolgy technician and then waited about 25 minutes to see a DO.
I let him know the symptoms I had and he DX. me with a viral illness. Fine.
I felt I needed an antibiotic for a sinus infection or at least something to help with my vomiting, but that wasn’t even what made me mad.
I received a print out of his disposition which stated that I denied having ear pain, or productive cough, stated my abdomen was soft and non-tender, stated my vomiting was “several days ago”, and stated I had a mild frontal headache.
All incorrect! Almost the complete opposite of what I expressed. His exam was totally careless.
I called back after I got home to discuss this with the director and to make sure my medical record reflected what I had said for insurance purposes.
The radiolgy tech came to the phone and when I told her I wasn’t pleased with the care I received, her response was “well I’m not pleased with your attitude.
I don’t appreciate you calling up here like this” Totally unprofessional!
She then hung up on me when I asked to speak with a supervisor.
Needless to say I called their corporate risk manager and will never go back to a Hendricks facility again.
I’m sure there are good providers there but first impressions are lasting…