I have been so disappointed with our experience communicating with the office of the hospitalist at Grandview Medical Center. A relative of mine was an in-patient for over a month and needed FMLA paperwork to prevent losing her job due to her extended hospital stay.
My relative ended up not having the paperwork submitted on time and lost her job position protection and benefits as a result of this office’s nonchalance.
Everything else about our experience at Grandview has been pleasant. It is truly a shame that our experience with one office could ruin our entire relationship with this facility.
I turned in the paperwork with a month to spare, which the office of the hospitalist lost.
I turned it in again three weeks prior to the deadline and the paperwork was never completed and submitted, as promised by the office of the hospitalist.
To make matters worse, the female employee who answers the phone (and refuses to share her name) repeatedly hung up on me when I called to inquire about the status of the paperwork.
I have repeatedly asked to be connected to an office manager or to speak directly with the doctor.
Every single time I have made this request the woman who answers the phone simply hangs up.
I realize that it is frustrating to receive a call checking on paperwork, but they lost the paperwork and missed the first deadline.
So I felt it necessary to kindly remind them of the sensitivity of the matter.