This was my second year filing at Good Jobs, my relatives and family has been going here for the last 5+ years. This last time, was the last straw for me.
They have made mistakes on my family’s tax files twice, and being the forgiving people my parents and relatives are…they are dealing with it patiently.
The accountant is kind, but she can be quite careless.
We had dropped off all my forms physically to their office and got a number, at about 10AM.
The receptionist informed me that I should be good by 4/5PM.
5PM comes around, I call the office, she told me “there are two people in front of you, I’ll call you 15 minutes before your turn because you live 15 minutes away.”
I did not get a call in the next 15 minutes. In fact, I did not get a call at all even at 6PM.
So naturally, I called in to inquire again. She then informed me that “oh, now there is only one person in front of you, I told you I’d call 15 minutes before.”
Hmm interesting that it takes an hour per person to do taxes here…I tried to be patient, but at 7PM, I drove straight there to see what the deal is.
As soon as I walked in and told the receptionist “I’m number 50, and I called earlier,” she walked me into the accountant’s office right away.
She was clearly avoiding me on purpose in order to take as many walk-ins as possible, even though I had brought all documents beforehand 9 hours earlier in the day.
They did not even apologize for this. It only took the accountant 15 minutes to complete my paperwork and I was out of there, I doubt the two people ahead of me was given one hour each.
They are not professional and clearly need to hire better receptionists and secretaries. (This was about two weeks ago)
My parents and relatives filed about a week before me, and similarly to other reviewers, they made an appointment and still had to wait 2 hours physically at the office.
TWO HOURS! They did not leave the Good Jobs office until 11:30PM!