My wife and I started the VA loan process with Alex at Global Equity Finance in October, after he called me.
I was a repeat customer and I thought they did right by me in the past so why not.
I was a fool. Alex and his supervisor, Kris Johnson are very good at lip service but not that’s about it.
I will admit my loan had to be changed once, from a FHA to a VA…but your a finance company you should know how to do your job!
They obviously couldn’t figure it out. Then the wheels fell off the bus when my file got left in processing for several weeks…YES…WEEKS!
I don’t even think Alex knew it was there until I called to check up on the file. That’s when the fun began.
From October to January everyday it was something new, they needed a document from me or my wife.
The best part about the documents from my wife, she wasn’t even on the loan.
And what I am finding out now, they didn’t need half of the paperwork they asked for they just didn’t know how to do their job.
Alex would call and ask for things like my EMT certification, to prove that I can work as an EMT.
WHAT? This guy is a joke. And this company does not take care of veterans.
They do not return phone calls or emails. I have an email from Kris Johnson that actually tells me, I could not possible understand how hard the loan process is.
Really? I have been living this nightmare everyday for 3 1/2 months and I still do not have a closing date, and I am about to lose the house I want to buy.
So I went to another lender, got pre-approved in under 24 hours and a closing date within 20 days.
So if you like being lied to…and you like being jerked around…then by all means pick up the phone and call Global Equity Finance.
I even emailed the CEO of the company about my situation…even he DIDN’T give a damn about what was happening. So if that tells you anything.
If this review helps 1 person, I have done my job.