Focused Tax Solutions
Customer Service
Let me start off by saying that this is the first bad review I have ever written and it is well deserved.
My family and I have been getting our taxes done by The Tax People for years and in 2014 they were bought out by Focused Tax Solutions.
They said everything would remain the same but it did not, the prices went up for be by 30% which I accepted because I love Jim who does my taxes, he does a great job.
The problem is that my 2013 taxes had a costly mistake and I had to pay double the State tax.
I naturally thought that Focused would help and they did at first but after weeks of unreturned phone calls and emails from Jason (VP), I finally sent a sarcastic email that simply said “thanks for calling me back”.
His response was jaw-dropping to say the least and it actually made me cry.
He asked who am I to demand he call me back when I simply said can you please call me when you have a chance.
Than he followed up with it is Tax People’s fault and he would charge me his hourly rate of $265 per hour to fix this mistake.
I will admit that my thanks for calling me back email was provoking but since when is it ok to talk to your customers like this?
Needless to say, I felt abandoned and disrespected and neither I or my family will be using their services again.
Scammer
Poor service did not prepare out of state portion or the Wisconsin of my taxes accurately leaving. I received a much larger return from Michigan by using Turbo Tax and I owed Wisconsin a bit more in taxes.
I was not informed about fees upfront even after I asked about what it would cost. They are not a low cost solution as advertised through Dane County Credit Union.