First Hawaiian Bank – Makiki Branch is a good bank if you just have your basic checking and savings accounts, otherwise, get ready for a nightmare.
My loved one was recently incapacitated and I came in with my durable power of attorney (and healthcare power of attorney) forms so that my family and I could take care of finances on behalf of my loved one.
First Hawaiian Bank made photocopies of the DPOA and stated that it was sufficient for me to take care of finances on behalf of my loved one.
A month and a few weeks later, I came back to cash out a check on behalf of my loved one, and I was told by the teller that I needed to deposit the check, then withdraw it as cash..I was unable to just cash the check.
The teller stated that it would take too much time to search for the DPOA that I had submitted..Seriously, that is NOT customer service and truly an insult to my loved one.
Eventually, the teller cashed the check stating that it was a ‘small amount’ (it was a refund check less than $100.00) so it would be an exception this one time.
Later, I had requested to speak to the supervisor because I wanted to know why I was unable to just sign and cash a check regardless of the amount.
I sat on the side for over half an hour, and eventually had to leave because I had other errands to run.
My worry is what will happen when I do handle monies over $100.00 on behalf of my loved one.
I do not even know what amount is a ‘small amount’..is it less than $100.00, $80.00..I have no idea and the ‘small amount’ the teller was stating seemed totally arbitrary.
Later, I received a call from the branch manager (supervisor?) explaining what had happened, and I requested documentation on the guidelines needed on banking as a representative for my loved one to be mailed to me.
I have not yet received any documentation on the power of attorney guidelines for banking and do not know why I submitted my DPOA to the bank when they do not honor it with no clear explanation.
I was told that for me to do any banking on behalf of my loved one, I would need to have notary certification (or something like that..I really don’t know because I have no documentation mailed to me yet!).
My loved one has banked at FHB since 1985 and yet, this is the type of “customer service” that my family receives.
There is another review (Megumi H.) who also had similar issues.
She also seems to have gone to another FHB branch and received the same unfriendly, unhelpful service.
If you are requiring copies of your monthly bank statements for any reason (insurance claims, Medicare/Medicaid, etc.), it will cost you $2.50 a page.
Central Pacific Bank on the other hand, does NOT..and they will stamp and initial any copies of bank statements you request.
FHB is a decent bank if you just have your basic checking and savings accounts, but if you require anything further than that, it is totally a nightmare, and FHB does NOT give any clear documentation on what is required when a person needs to take care of finances on behalf of another person.