Very unprofessional service by the loan consultant, no follow through, lack of communication, and untruthful presentation of facts.
Do not waste your time with this firm.
We got the mortgage loan that they advertised, but they weren’t going to make enough commission from the loan.
So rather than communicating with us on the situation and working with us on a different loan, they just stopped communicating.
The loan consultant, Rob Clark, never opened escrow, stopped returning our calls and dropped off the planet, and we were left hanging for weeks after the loan was approved!
When we finally reached Clark, he told us that rates have dropped and that he was actually working to get us a better deal.
That was lie because it was a year ago and we’ve heard nothing from him since.
What kind of business leaves the clients hanging like that? Please don’t waste your time with Firestone, or Rob Clark.