So I called Expert Tax & Accounting first to see if they had availability for a walk in because I work 8-5pm and its hard to get sh## done. Anyway, called and when I asked she just laughed and said, “There’s no way.”
She didn’t even try and offer to make an appointment. Being in the business of customer service myself, it’s always about what you CAN do not what you cannot do.
Sorry, looks like you are not the “Experts” in customer centricity.