Wasn’t thrilled with the service at all. The broker that worked with us was constantly leaving out details about very important things.
He’d tell us to do one thing and then turn around and say we had to find a different solution because what he told us to do wouldn’t work.
I don’t think he really had a clue what he was doing.
When/if he actually knew what he was doing he was very helpful but waiting for a reply from him was agonizing considering it would take hours and he rarely replied after 1pm.
Also, this company called our employer multiple times to verify employment, HR would send them what they needed, they’d reply and say thank you, then call again a couple days later for the same thing.
Incompetent is a great word to describe this company.