I had been going to Emmerman, Boyle & Associates for over 10 years, back when it was run by Gary Reska. A few years ago it changed ownership, and has gone downhill ever since.
Last year I was not impressed by the woman who did my taxes. She barely asked me any questions. A big difference from the “old timers” who were pretty thorough.
They don’t return phone calls or emails, even when you designate a specific time to call.
After trying to make an appointment or get a return call for 3 weeks this year, I finally had enough and went elsewhere.
My taxes were done promptly, the call was returned within 2 hours, and there was a portal to send my documents securely. Oh, yes, it was also cheaper.