VERY UNPROFESSIONAL! On my first two visits, I never got to meet Dr. Walter Newman but his assistant Ian.
Each session I had to talk to Ian, waiting for him to discuss with Dr. Newman in private before getting back to me with the diagnosis.
After my 2nd appointment, I got a call saying that Dr. Newman needed to see me directly as Ian didn’t communicate to me the correct info.
I talked to the nurse that i would only go if no copay required as I decided to seek for another family doctor for face-to-face diagnosis.
They adviced me to come anyways due to the possibile misinformation from my last visit and no copay was charged. 6 months later (few days ago), I received a bill for late payment.
When I called to seek for more info, the nurse was not helpful at all (telling me her job was just to get the bill resolved and if I used doctor’s time I had to pay) and that Ian had no time to talk to me on this neither.
I will send the cheque to them but am disappointed and shocked on how I am treated as a patient and the unprofessionalism of this clicnic and doctor can be.
Sharing my experience to other potential patients and hopefully Dr. Newman/Ian themselves can be aware of this situation.
This in fact was the worst experience I ever had with any doctor!